Support

H2 Scale System — FAQ

Are the scales waterproof?

The Model 357 Platform is rated for splashing. The indicator is not rated for any moisture and should be covered in the event of rain.

The H2 is rated for wet environments but is not rated for submersion.

What type of battery does the scale and 4" LED readout require?

Both use internal Lithium-Ion batteries. These are non-user-serviceable parts with an average lifespan of 3–5 years.

For longest battery life, fully charge before storing. Unlike older battery chemistries, you do not need to run them completely dead — keep them charged as much as possible.

Battery replacement cost: $45.00. Only the indicator needs to be shipped back, not the scale platform.

Can the system run completely on batteries (no AC power)?

Yes. The system can be run entirely on battery, including the LED readout.

The SS weigh table is only 10" square. Can any weigh basket be used?

Most people are nervous about the size at first but are completely satisfied after their first tournament. Any type of basket works. We also sell a collapsible basket worth checking out.

Repair Costs — H2 Scale

How can I replace the battery myself?

If you have a newer H2 (most 2013 and newer models) you can order a replacement battery kit. Watch the beginning of the video below to check if your unit has a red connector inside — that confirms it's user-serviceable.

If your unit does not have the red connector, send it in for service.

Sending in for Repair

Print and fill out the repair form, pack up the scale system (can ship in the Seahorse case — no outer cardboard needed), and ship insured to:

Be sure to include your return shipping address.

H2 Scale System — Troubleshooting

Scale is weighing light

Check the following in order:

1. Shroud is placed on the table and has the signal cord pinched between base and shroud. The cable should exit through the notched side of the shroud.
2. The overload bolt has loosened and is touching the top plate of the scale. There should be 1/4" clearance between the bolt head and the table top.
3. Misalignment of the table. Remove the shroud, turn upside down and test-weigh. If it now reads correctly, the shroud is rubbing the bottom plate. Loosen the load cell bolts and align the top plate to match the bottom plate.

Scale won't zero

Scale is locked: If there's weight on it (like a basket) and the scale is locked, press the ZERO button for 2 beeps to force a zero.

Wind or motion: The scale needs a stable state to zero. Wait until the motion arrow is no longer lit before pressing ZERO.

Scale is in NET mode: Press TARE to zero in NET mode. Note that some features like Auto Zero Tracking may not work in NET mode. We recommend operating exclusively in GROSS mode.

Platform not communicating: If the scale shows +RANGE, the platform is not connected. Check for a damaged connector, damaged cord, an unplugged connector, or the connector plugged into the wrong port on the bottom of the scale.

Scale Platform Pinout

4-Pin AMP connector from scale platform to H2 Scale:

If the connector is damaged, most John Deere farm equipment dealerships can replace it. It's a 4-pin AMP connector with male pins, the same type used on John Deere speed sensors.

Sending in for Repair

Print and fill out the repair form, pack the unit (Seahorse case is fine, no outer box needed), and ship insured to:

H2 Scale — Calibration Instructions

Adjusting the Span (Calibrating)

H2 Scale — Set Lbs/Oz Mode

H2 Scale — Settings Reference

CONFIG Codes

CUSTOM Values

O-CAP Values

Other Settings

H2 Scale System — Manual & Documents

Download the H2 Users Manual (PDF, 2.38 MB):

Need the repair form?

Model 357 Scale System — FAQ

Can the Model 357 connect to a computer?

No. Only the H2 has the capability to connect to a computer for use with tournament software.

Regarding use in wet environments

The Model 357 is not rated for submersion or washdown. The table is designed to handle light rain, splashing, and wet fish.

The Model 357 Indicator is NOT rated for any moisture and should be covered completely if used in the rain.

Always fully dry the scale system before storing it in the watertight storage case. Storing it wet can trap moisture and cause problems.

Repair Costs — Model 357

Model 357 — Troubleshooting

Scale stays on 50.00 at startup (never goes to 0.00)

Weight measurements are inconsistent

1. Check that all four platform feet are touching the surface evenly — the scale needs to be level.
2. Check for water saturation (see above). Dry completely before testing.
3. If neither resolves it, the load cell or cable is likely damaged and the unit needs to be sent in.

Sending in for Repair

Print and fill out the repair form, carefully pack the scale (Seahorse case is fine, no outer box needed), and ship insured to:

Include your return shipping address.

Model 357 — Calibration Instructions

The Model 357 uses a 3-point calibration: zero, 25 lbs, and 50 lbs.

Before starting, make sure the scale is stable with nothing on the platform. Turn the scale on — it should display 0.00.

Enter Calibration Mode

Press and hold ZERO and TARE at the same time until CAL.-? appears, then press TARE.

The following sequence will appear:

CAP.00--
50.00
d.--
0.01
CAL.P0
0.00

The last zero in 0.00 will be flashing.

Zero Point (CAL.P0)

With nothing on the scale, press TARE. The display will show CAL.P1 followed by 25.00 (last zero flashing).

25 lb Point (CAL.P1)

Place 25 lbs on the scale, then press TARE. The display will show CAL.P2 followed by 50.00 (last zero flashing).

50 lb Point (CAL.P2)

Place 50 lbs on the scale, then press TARE. The display will return to CAL.P0 followed by 0.00 (last zero flashing).

Confirm Zero

Remove all weight from the scale to confirm the zero point, then press TARE. The scale will restart with the new calibration saved.

Model 357 — Setting Backlight On or Off

Enter Setup Mode

Press and hold the ZERO and UNITS buttons at the same time until the scale displays SETUP. The scale will then show P1.XY (Parameter 1).

While in setup mode:

• Press UNIT to increment the flashing number.
• Press HOLD/PRINT to shift the flashing number to the next position.
• Press TARE to confirm and save, then move to the next parameter.
• Press ON/OFF/ZERO to exit setup mode.

Navigate to Backlight Parameter

1. Press and hold ZERO + UNITS until SETUP displays.
2. P1.0 should be displayed.
3. Press TARE to move to the next parameter.
4. Continue pressing TARE until you reach P20.

Backlight Settings (P20)

With P20.2 (default), the backlight turns off automatically after 10 seconds when the scale has a stable reading and no key is pressed. It turns back on when a key is pressed or motion is detected on the scale.

Use the UNIT key to select your setting, press TARE to save, then press ON/OFF/ZERO to exit.

Model 357 — Manual & Documents

Download the Model 357 Users Manual (PDF, 1.39 MB):

Need the repair form?

CS19 Scale System — Manual & Documents

Download the CS19 Manual (PDF):

Remote Displays — FAQ

Is the LED tripod display completely wireless?

Yes. The unit can be run with no cables attached for a trip-free environment.

Repair Costs — Remote Displays

Sending in for Repair

Print and fill out the repair form and ship insured to:

Computer Systems — Setup Videos

Follow these videos in order for initial setup of your PTS computer system with Taysys Tournament Keeper software.

Video 0: Introduction and Overview

Video 1: Load Radio Hub Driver

Walk-through for loading the radio hub driver onto your computer.

Video 2: Finding COM Port Numbers

How to identify the COM port number for assignment in Taysys Tournament Keeper software.

Video 3: Setup of Radio for Tournament Keeper

Video 4: Setup of Radio for LeaderBoard Commander

Video 5: Linking LeaderBoard to Tournament Keeper

Video 6: Epson Roll Printer USB Interface

Computer Systems — Downloads

Radio Hub Driver (Windows 7–11)

USB Radio Hub driver. File size: 2.21 MB.

LeaderBoard Commander Software

File size: 5.05 MB.

Epson TM-U220 Roll Printer — USB Driver

Epson TM-T20 Thermal Printer Drivers

First, identify your printer model by checking the nameplate on the bottom of the printer. Find the EPSON logo and read the model number to the right of it.

Computer Systems — Troubleshooting

H2 in Lbs/Oz mode — Taysys won't read the scale

Taysys Tournament Keeper Version 7 does not support pounds and ounces output from the scale. Per Taysys:

"Version 7 does not support pounds and ounces from the scale at this time. Weights can be manually entered and may be the quickest solution."

For further assistance with Taysys Tournament Keeper Software, contact bob@taysys.com.

Error: "THE REQUESTED OPERATION REQUIRES ELEVATION"

Problem: When installing the Radio Hub driver on Windows 10, this error prevents installation.

Solution: Right-click the downloaded file and choose Run as administrator.

How to Make the Epson TM-U220 Roll Printer Auto-Cut Paper

1. Open Printer Properties for the printer.
2. Click the Printer Commands tab.
3. In the box to the right of End Print Job, enter this exact string:

<0D0A1D>VB<20>

The 0 characters are the number zero, not the letter O. The < and > symbols are above the , and . keys on your keyboard.

Click Apply in the lower-right corner. Each ticket printed will now auto-cut through 90% of the paper width.

Downloaded Driver Won't Run — Missing .exe Extension

Some browsers strip the file extension as a security measure. Simply rename the file to add .exe at the end.

Example: rename radio_hub_XP_to_8 to radio_hub_XP_to_8.exe, then run it again.

If you still have trouble, contact us.

Minimum System Requirements — Tournament Keeper V8.0

Coming soon. Contact us for current requirements.